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GCG Wellbeing

A prevention-first wellbeing solution for public safety — designed to address the organisational and operational stressors that drive psychological distress and burnout, before harm occurs.

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An urgent ethical and economic challenge

The public safety industry faces an urgent ethical and economic challenge. Be it policing, law enforcement, emergency services, the security industry or defence, the evidence is in — and it is compelling and unequivocal. From an economic and performance standpoint, productivity lost to burnout and disengagement costs organisations billions globally each year and puts ever-increasing pressure on the remaining frontline. From a moral standpoint, death by suicide routinely exceeds deaths in the line of duty.

These facts are uncontested. It is when we reach the causal factors — the very things we must address — that assumption and fact conflict. It is widely assumed that response-related trauma is the primary cause of psychological distress and burnout, so responses to wellbeing have been largely reactive. Yet while trauma exposure remains a critical issue, international research confirms that organisational and operational stressors are significantly more associated with psychological distress than trauma alone, and are almost exclusively linked to burnout.

This means that harmful administrative friction, leadership misalignment, workload inequities and operational uncertainty are not peripheral issues. They are the primary drivers of psychological harm — and therefore crucial targets for any modern leadership strategy.

Causal factors infographic. Organisational and operational stressors account for 75 per cent of psychological harm in public safety; trauma accounts for 25 per cent. Globally, poor workforce wellbeing costs 438 billion dollars a year, including a 51 billion pound annual employer cost in the UK, talent drain, reduced GDP growth and rising healthcare costs.

The challenge at hand

The issues public safety services struggle with are consistent worldwide: a misunderstanding of causal factors, poor officer retention, leadership misalignment, and a wellbeing response that reacts to harm rather than preventing it.

The challenge at hand: four issues police services struggle with. Misunderstanding of causal factors — policing has assumed trauma was the primary source of harm, overlooking the more pervasive everyday pressures. Poor officer retention rates — burnout and psychological distress are proven drivers of police turnover. Leadership misalignment — inconsistent leadership practices, especially at middle-management level, magnify organisational stress and erode trust. A preventative focus — wellness must be approached proactively, prioritising systems, culture and practice, not just individual resilience.

The GCG Wellbeing solution

This understanding has shaped the GCG Wellbeing solution. Built on the principles of Health Oriented Leadership, GCG Wellbeing focusses on prevention. Our solution is designed to help organisations address the causal factors of wellbeing outcomes through burnout prevention, pragmatic organisational assessment and leader development.

Our Burnout Prevention Index™, GAIN Model™ and Leadership for Wellbeing program™ assist organisations to address the policy settings, training needs, preventative strategies and leader development necessary to future-proof organisations.

Our solution is public safety specific. It has been designed in partnership with world leaders in public safety wellbeing — people who have dedicated their careers to understanding and positively impacting the wellbeing of our frontline. We have partnered with the globally renowned Oscar Kilo, the IACP, the Global Leadership Wellbeing Survey and ResetU in an unerring search for the best preventative public safety wellbeing practices, and we have drawn on the work of the Australian Institute for Police Management, the IACP, Oscar Kilo and the UK College of Policing to formulate our solutions.

How we help you positively impact frontline wellbeing

We draw on the principles of Health Oriented Leadership to work with you across three key stages.

  1. Awareness

    Using our trademarked Burnout Prevention Index and GAIN Model — and with you every step of the way — we help you identify any gaps in preventative wellbeing. Developed by Oscar Kilo's Andy Rhodes and proven across 42 UK forces, BPI and GAIN put you in the driver's seat, identifying where your wellbeing effort should go before sinking money into unproven, untested or misaligned initiatives.

  2. Value

    Cost-benefit decisions are made every day, and wellbeing is no exception. We have been where you are, working at the highest levels of organisations, and understand that while the stakes are higher in public safety, there is a financial and organisational reality to every decision. Using the BPI and GAIN Model, we work with you to evaluate and prioritise your next steps.

  3. Behaviour

    With a clear understanding of priority, we draw on world-leading practices to bring you proven, public safety specific preventative wellbeing actions — starting with what you already do well.

Proven, public safety specific actions

Your behaviour-stage response is built from world-leading practices, matched to the priorities you have identified.

  • Your existing practices

    Why reinvent the wheel? You likely already have a range of high-quality, appropriate practices — and this is where we start. If you are doing it well, keep doing it.

  • Leadership for Wellbeing

    A programme designed exclusively for frontline and mid-level public safety leaders — those with direct, day-to-day influence on frontline practitioners.

  • GLWS assessment and coaching

    The world's leading tool for executive leader wellbeing. Make your executive leaders Health-Oriented Leaders.

  • ResetU

    A private, mobile-first recovery and fatigue-management app, built by emergency service workers for shift-based, high-vigilance work — with an AI-powered recovery coach, moderated peer support, and no employer visibility into individual use.

  • Online CPD

    Designed and developed to meet the needs you have identified, informed by years of public safety specific practice.

  • Content hub

    Exclusive access to our content hub containing the latest wellbeing thought leadership and guidance.

Every solution can fall out of the benchmarking process — or be selected individually. Explore our wellbeing solutions in detail.

Positively impact your frontline wellbeing

GCG's consortium brings public safety leaders who have built and embedded cultural change from the inside. Talk to us about where your wellbeing effort will make the biggest difference — before harm occurs, not after.

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