Christopher Wan

Tab 01 · Profile

Profile

Christopher Wan delivered NSW Police's Insights artificial intelligence platform and the $100 million business case for its Integrated Connected Officer Program. More than 30 years managing large-scale IT programmes across government, insurance, banking and telecommunications. Security cleared to NV1 level.

Chris's recent work sits at the centre of policing technology. At the NSW Police Force Digital Technology and Innovation Command, Chris ran delivery of the Insights platform, which gives officers and detectives biometric, object and vehicle recognition. He then wrote the $100 million business case for the Integrated Connected Officer Program, covering officer-worn devices, weapons integration with body-worn cameras and a technology platform fitted across the NSW Police vehicle fleet. A working concept police car was built to prove it, and the programme was funded in full.

His earlier career spans insurance, banking and telecommunications: the single insurer claims platform for icare NSW, QBE's Steadfast Client Trading Platform programme, Allianz's national dealer portal, B2B integration at NBN Co and IAG's award-winning claims transformation, with long tenures at IBM, KAZ Group and Fujitsu before that. He holds a Bachelor of Science in computing and accounting systems design from Macquarie University, is qualified in ITIL, PRINCE2, PMBOK and Agile methodologies, and co-authored an IBM technical Redbook on deploying Tivoli infrastructure at scale.

Tab 02 · Areas of expertise

Areas of expertise

• Programme & project delivery More than 30 years of programme and project management across large-scale IT transformation, delivering with SAFe Agile, Waterfall (PMBOK, PRINCE2) and hybrid methodologies; business cases developed up to $100 million in value.
• Public safety technology Delivered NSW Police's Insights AI platform and the fully funded $100 million Integrated Connected Officer Program business case, including a concept police car built to prove it.
• AI & machine learning delivery Delivered the artificial intelligence and machine learning platform giving NSW Police officers biometric, object and vehicle recognition.
• Systems integration Complex multi-product integrations including icare's single insurer claims platform (Salesforce, Guidewire, Genesys, Mulesoft, Okta) and B2B SOA integration across NBN Co's core platforms.
• Vendor management Experienced managing and directing large vendors including IBM, Fujitsu, Deloitte, Cognizant, Telstra, Optus, Capgemini and Infosys on complex solution delivery.

Tab 03 · Service record

Service record

• 2023 – present Solution Delivery Manager, MUFG Retirement Solutions Delivered the greenfield infrastructure and environment build for MUFG's new Hong Kong business – hybrid Microsoft Azure cloud and on-premise data centre infrastructure, with core business applications implemented across the full stack to production and disaster recovery sites.
• 2022 – 2023 Program Delivery Manager, Seers Digital Group Programme planning and delivery across the client portfolio, including application support for the NSW Department of Communities and Justice, a Power BI prosecutions dashboard for NSW Police Prosecutions Command and the Prudence Assessment Hub portal.
• 2019 – 2022 Senior Project and Program Manager, NSW Police Force Digital Technology and Innovation Command Delivered the Insights enterprise AI and machine learning platform, and the Integrated Connected Officer Program's $100 million business case – fully approved for Digital Restart Fund and NSW Treasury funding – including the build of a concept police car.
• 2018 – 2019 Implementation and Transition Manager, icare NSW Managed the implementation and transition of icare's duplicate workers' compensation claims systems to the NISP single insurer platform, built on Salesforce CRM, Guidewire, Genesys, Mulesoft and Okta.
• 2017 – 2018 Business Program Manager, QBE Insurance Australia Delivered the multi-stage Steadfast Client Trading Platform programme, migrating QBE's core broker products to a fully integrated digital trading platform in three stages.
• 2016 – 2017 Senior Project Manager, Allianz Insurance Group Developed and implemented a new motor insurance quotation system and digital portal for Allianz's nationwide partner and dealer network of around 4,000 users, the primary project of a $10 million-plus dealer transformation programme.
• 2015 – 2016 Senior Project Manager, NBN Co Managed complex B2B SOA integration projects across NBN's core platforms and product offerings, delivered in parallel through quarterly and monthly Agile releases within the national broadband rollout.
• 2011 – 2015 Senior Project and Program Manager, IAG Enterprise delivery across IAG and its subsidiaries, including the $20 million GO Claims Transformation Program – recognised with IAG's Commitment to Delivery Award – digital platform consolidation and the customer online self-service portal.
• Earlier career IBM, SMS Management & Technology, KAZ Group and Fujitsu, 1990 – 2011 Knowledge Manager for Fujitsu Australia/NZ; programme and development management for ING Australia and Aussie Home Loans with KAZ Group; senior consulting with SMS Management & Technology; and IBM Australia from 1990, including Tivoli professional services and system management project leadership.