Safety, Security & Resilience
All our services
A complete index of every service, grouped under its capability, for anyone who would rather browse everything than start from an offer.
33 services, 9 capabilities
Select a capability to jump to its services, or browse in order. If you would rather start from your situation, the offers on the Safety, Security & Resilience page group these services around it.
Capability 01
Readiness & Resilience
We test whether your planning is genuinely operational — a single high-risk operation or a multi-year programme. Our practitioners get underneath the plan on paper to the systems, people and assumptions behind it, and tell you where it would give way.
All Hazards Risk & Readiness Review Is your planning genuinely operational, or merely documentary?
What it is
A review of how your organisation understands and manages risk across safety, security, resilience and continuity. We test the threat and hazard assumptions your planning rests on, the governance above it, and who is meant to escalate what to whom. We pay particular attention to the dependencies between teams that plans usually assume away.
Why it matters
Most organisations have a plan. Fewer know whether that plan is genuinely operational and built on current, tested assumptions, or whether it has quietly become a documentary exercise, refreshed on a cycle rather than pressure-tested against how the organisation actually behaves under strain. That gap is usually invisible until the moment it matters most.
What you get
A review built on your documents, interviews with your senior team and a workshop with them in the room. You get a written assessment of where your risk and readiness planning would hold, where it would not, and the actions to close the gap in the order we would take them.
Organisational Readiness Assessment The everyday systems that decide crisis performance.
What it is
A structured qualitative assessment of the core systems that will determine your performance when pressure rises: command readiness, communications, supply chain resilience, workforce and wellbeing pressures, partner integration, business continuity, community and partner interfaces, and the strength of the everyday capabilities that crisis performance is built on.
Why it matters
Crisis performance is rarely about the crisis plan itself. It is about whether the ordinary, everyday systems underneath it, such as rostering, communications and supplier relationships, are strong enough to keep functioning when demand spikes. Weakness in those systems is often the first thing to fail, and the last thing anyone thought to test.
What you get
A practitioner-led assessment of the systems that matter most in your context. You get a written picture of where you stand and a sequenced set of actions you can start on the week we hand it over.
Adaptability & Resilience Assessment Can you sustain performance for weeks, not hours?
What it is
A focused assessment of your organisation's ability to absorb disruption, adapt to uncertainty and maintain performance during sustained operational strain, covering both structural resilience (systems, redundancy, supply chains) and behavioural resilience (how your people recognise weak signals, adjust pace, reprioritise, and hold up under fatigue).
Why it matters
A prolonged incident, an extended major event, a multi-month recovery: each tests an organisation differently to a single sharp shock. The organisations that struggle most are often those that performed well in a short exercise but had never tested whether they could sustain that performance for weeks, not hours.
What you get
A written assessment of structural and behavioural resilience, drawn from practitioner experience of sustained operations. It names the points where fatigue, rigidity or a fragile system is most likely to break first, and what to change before it does.
Training, Testing & Exercising Rehearsal turns a plan into a capability.
What it is
We design and run training, rehearsals, simulations and scenario tests for the way your organisation actually operates — a sequenced programme, not one tabletop exercise a year.
Why it matters
A plan that has never been tested is a hypothesis, not a capability. The gap between what people believe will happen and what actually happens under pressure only closes through realistic rehearsal, and organisations that exercise only once, late in the cycle, routinely discover their biggest gaps too late to fix them properly.
What you get
Training focused at the right levels of your organisation and planning systems, backed by a programme of exercises matched to your risk profile and timeline: from focused tabletop sessions through to full-scale, multi-agency simulations, each followed by a structured debrief and a clear record of lessons identified and actioned. The result is an evidence trail of improving readiness over time.
Capability 02
Leadership & Coordination
The leadership and coordination disciplines needed when multiple risks and competing priorities converge: decision-making, escalation, and coordination across the individuals, teams and agencies who have to act together. Led by practitioners who have commanded through real crises.
Command & Leadership Development Decision-making under pressure, built deliberately.
What it is
Development of decision-making under pressure, escalation, interoperability and assurance for senior leaders and command teams, including Gold, Silver and Bronze critical incident command development and the design of multi-agency response arrangements.
Why it matters
Command failures in major incidents are rarely about individual competence. They are almost always about individuals who have never practised making decisions together, under time pressure, with incomplete information and multiple agencies in the room.
What you get
A development programme built and run by practitioners who have held Gold, Silver and Bronze command themselves: structured learning, then decision-making exercises under time pressure with the whole command team in the room. Every exercise is debriefed and recorded, so you can show how the team's decisions changed between the first and the last.
Executive Coordination & Decision Support An experienced second pair of eyes in the room.
What it is
Direct, hands-on support to executives and command teams during planning, exercising and live assurance, provided by practitioners who have held national-level command themselves.
Why it matters
In the moments that matter most, executives need someone beside them who has actually carried that responsibility before, who can help frame the decision, test the assumptions, and challenge constructively in real time.
What you get
A named senior practitioner alongside you through planning, exercising and the live operation — in the room when the decisions are made, and reachable between them. We agree in advance who that is and how many days it covers.
Capability 03
Protective Security & Place Assurance
Stronger protective security maturity across venues, estates, sites and core functions, designed in early and evidenced over time. This capability addresses the physical and procedural security of the places you are responsible for, from strategic design through to the detail of a single site survey.
Protective Security Preparedness Pathways A staged route to stronger protective security maturity.
What it is
A structured route to stronger protective security maturity, including police-informed security design and practical support applying protective-security good practice and your legal and regulatory responsibilities, whatever country you operate in.
Why it matters
Protective security rarely improves by accident. In the UK, Martyn's Law makes keeping the people who use your premises safe a legal duty for qualifying sites. A staged pathway turns that duty into evidenced progress rather than a one-off exercise.
What you get
A clear, staged pathway, starting from an honest assessment of where you are today, through to specific, proportionate actions that build maturity over time, with police-informed design input and a direct route into the CT STEP platform for ongoing self-assessment and evidencing.
Security Design Integration Review Security as a design discipline, not a late add-on.
What it is
A review of how safety, security and resilience are currently embedded into your infrastructure, systems and operating models, assessing whether protective security is designed in from the start or added late, once decisions are already hard to reverse.
Why it matters
Security retrofitted after design and construction decisions are locked in costs more and does less than security designed in from the outset. The organisations that get this right treat security as a design discipline from day one.
What you get
An independent review of your current design and governance processes, identifying where security thinking is genuinely integrated and where it is fragmented or late-stage, with practical recommendations for embedding it earlier and more consistently across future projects.
Site Assessment & Technical Surveying Vulnerabilities a floor plan will never show you.
What it is
Assessment of physical vulnerabilities, perimeter issues, movement routes and operational pinch points at your sites, using drone-based assessment and other specialist technical methods where useful.
Why it matters
Vulnerabilities in a physical space, including sightlines, access points, crowd movement patterns and perimeter gaps, are often invisible from a desk review or a floor plan. They only become apparent through a proper site-level assessment by people who know what to look for.
What you get
A detailed, evidenced site assessment combining physical inspection with specialist technical methods, resulting in a clear picture of your site's vulnerabilities and practical, prioritised recommendations to address them.
Capability 04
Programme & Infrastructure Assurance
We give you oversight and consistent challenge on programmes with many contractors, designers and partner agencies — so you can ask the right questions of every supplier, and see where security, safety and resilience arrangements do not join up between packages.
Programme Assurance & Governance An intelligent customer across every package.
What it is
An independent assurance and governance function for complex programmes involving multiple suppliers, contractors, delivery teams or partner agencies, helping you act as an intelligent, informed customer across every supplier and package.
Why it matters
On complex, multi-party programmes, the biggest risk is usually fragmentation: inconsistent assumptions, uneven standards between contractors, and gaps at the interfaces between packages that no single party is responsible for closing.
What you get
One set of assurance criteria that every contractor is held to, a written review of how each package measures up against them, and a standing route to escalate the gaps nobody owns — early, while they are still cheap to fix.
Testing, Commissioning & Operational Assurance From design intent to live operational confidence.
What it is
Support to move from planning and design into live operational confidence, including design-stage validation, commissioning readiness review, scenario testing and interface exercising with your delivery partners.
Why it matters
A system that passes design review on paper can still fail in live operation if the interfaces between design intent, construction delivery and day-to-day operations were never properly tested together before go-live.
What you get
An assurance programme running from design validation through commissioning to live operational testing, with a written sign-off at each stage. You know what has been tested, what has not, and what is still open before you rely on it.
International Benchmarking & Lessons Identified Learn from someone else's expensive lesson.
What it is
An evidence-based review of practice from comparable organisations, programmes and jurisdictions internationally, covering what has worked, what has failed, and what is genuinely transferable to your context.
Why it matters
Every major programme believes its challenges are unique, but most of the failure patterns have played out before, elsewhere. The organisations that benefit most are the ones willing to learn from someone else's expensive lesson.
What you get
A short written review of what comparable programmes did, what failed, and which of it applies to yours — with the implications for your next decisions on sequencing, design and governance set out in order.
Evidence-Based Practice & Strategic Insight Decisions based on what the evidence actually shows.
What it is
Turning research, operational experience and comparative evidence into practical action for senior decision-makers, delivered in partnership with GCG's Evidence-Based Practice domain.
Why it matters
Boards commit real money to preparedness on instinct and precedent, because nobody has put the evidence in front of them in a form they can decide from. That is a straightforward thing to fix.
What you get
A written evidence review of the decisions actually in front of you, and a practitioner in your planning and governance meetings while they are being taken — so investment and sequencing are argued from the evidence rather than from precedent.
Capability 05
Specialist Capabilities
Tactical and covert operations support, unmanned aerial vehicles (UAV), and ISTAR — intelligence, surveillance, target acquisition and reconnaissance. Sensitive by nature, so we discuss the requirement with you directly rather than set it out here.
Tactical, Covert, UAV & ISTAR Sensitive by nature; discussed directly, never detailed publicly.
What it is
Discreet specialist capability in tactical and covert operations support, unmanned aerial vehicles (UAV), and ISTAR (intelligence, surveillance, target acquisition and reconnaissance), delivered by senior practitioners with national-level operational and capability-advisory experience.
Why it matters
This kind of requirement is, by its nature, sensitive and specific. Organisations that need it typically cannot describe it publicly, and need the requirement, and the conversation about it, handled with total discretion.
What you get
A direct, confidential conversation to understand your requirement, followed by access to senior practitioners with the clearances, licensing and operational credibility to deliver. Engagements are scoped individually and never detailed publicly.
Capability 06
Advanced Tactical Training
Building operational readiness from the ground up: design, mentoring and delivery of specialist tactical capability, led by practitioners who have directed tactical and covert operations at state and national level.
Tactical Group Capability Development Standing up specialist police tactical groups from the ground up.
What it is
Design, mentoring and project management of specialist police tactical groups, informed by direct experience as Lead Consultant building the tactical capability of the newly established Royal Papua New Guinea Constabulary Kumul 23 Police Tactical Group (PTG) for the Papua New Guinea Government.
Why it matters
A tactical group is far more than selection and equipment. Doctrine, governance, training pathways, sustainment and the trust of the agencies around it decide whether a new unit becomes a credible national capability — and very few people have stood one up from nothing.
What you get
Capability design and delivery support, from operating model and doctrine through selection, training and mentoring to in-country delivery, in partnership with your national and provincial agencies.
Counter-Terrorism Capability Advisory Embedded capability advice from inside national CT arrangements.
What it is
Counter-terrorism capability advice from inside the arrangements themselves: our specialist lead held the Western Australian Capability Advisor role for the Australia-New Zealand Counter-Terrorism Committee (ANZCTC), working alongside the Australian Department of Defence.
Why it matters
Counter-terrorism capability decisions are made inside a dense national architecture of agencies, funding streams and classification levels. Advice is only credible when it comes from someone who has worked inside those arrangements rather than observed them from outside.
What you get
Senior advisory support for assessing, developing and integrating counter-terrorism capability, aligned to national frameworks and delivered with the discretion the subject demands.
Scenario-Based & Live Training Design High-fidelity training environments for specialist and frontline units.
What it is
Design and delivery of high-fidelity, scenario-based and live tactical training environments built for specialist and frontline units.
Why it matters
Tactical skills decay quickly when training is generic. Units hold their edge when scenarios reproduce the pressure, ambiguity and consequence of real operations, and that realism has to be designed in deliberately by people who have lived it.
What you get
Training environments and exercise programmes designed around your units, threat picture and doctrine, from single-scenario design through to full live training programmes with structured debrief.
International Deployment & Project Management Tactical capability programmes delivered in complex environments.
What it is
Project and programme management of tactical capability development in complex, cross-border and Pacific-region environments, with proven in-country delivery.
Why it matters
Capability programmes in the Pacific fail for reasons that have little to do with tactics: freight and fuel, the relationships with the agencies and communities involved, and who keeps the unit running once the advisers leave. Having delivered in those conditions is the difference between a plan and a unit that still works in three years.
What you get
Experienced programme leadership for international capability delivery, covering planning, mobilisation, in-country delivery, stakeholder management and transition to local ownership.
Capability 07
Covert Services
Discretion, integrity and operational precision: governance, methodology and operational frameworks for covert investigative capability, led by practitioners who have directed legislated covert services.
Covert Operations Governance Governance for legislated covert investigative capability.
What it is
Governance of covert operations, informed by direct experience as Director of Covert Services with the Victorian Government, overseeing legislated covert investigative capability.
Why it matters
Covert capability sits at the sharpest edge of public trust: it is intrusive by design and lawful only within tightly drawn limits. Governance that stands up to legislative, judicial and integrity scrutiny is what keeps that capability usable.
What you get
Independent review and design of covert governance arrangements, covering authorisation, oversight, record-keeping and accountability, built to satisfy legislative requirements and external scrutiny.
Covert Methodology & Tradecraft Advisory Covert collection strategies for integrity and criminal investigations.
What it is
We help investigators decide what covert collection is worth deploying, and what a court or an integrity commission will accept afterwards. That includes advising against a deployment where the evidence will not survive scrutiny.
Why it matters
The gap between what an investigation needs and what a covert deployment can lawfully and safely deliver is where operations fail. Methodology advice from practitioners who have directed covert services closes that gap before resources are committed.
What you get
Practical, legislatively informed advice on collection strategy, methodology and deployment options, tailored to the specific investigation and the integrity framework it operates within.
Human Source & Technical Collection Frameworks Policy and operational frameworks aligned to legislative requirements.
What it is
We write the policies and operating procedures for human source management and technical collection, to the standard the governing legislation and your integrity body require.
Why it matters
Human source and technical collection carry the highest legal and reputational risk of any investigative capability. Weak frameworks put sources, officers and prosecutions at risk long before any single operation goes wrong.
What you get
Frameworks, policies and operating procedures that make the capability defensible: clear authorisation thresholds, welfare and risk management, and records and disclosure discipline.
Sensitive & Financial Investigations Support Integrity-focused covert support with financial investigation depth.
What it is
Covert operational support for sensitive investigations, including financial investigations.
Why it matters
Sensitive investigations, particularly those touching money, demand a combination that is rare in practice: covert operational competence, financial investigation skills and absolute discretion.
What you get
Discreet operational support that follows both the conduct and the money, structured so findings hold up in integrity, disciplinary or criminal proceedings.
Technical Surveillance Counter-Measures (TSCM) Detection and mitigation of covert listening and surveillance devices.
What it is
We sweep offices, boardrooms and other sensitive areas for covert listening and tracking devices, and tell you what to change if we find one. We have delivered TSCM sweeps for corporate clients and for Commonwealth and State Government departments in Australia. Client engagements are confidential by default. References are available in direct conversation.
Why it matters
Boardrooms, negotiation spaces and sensitive government areas are targets precisely because of what is said in them. The only way to know a space is clean is to have it checked properly, by people who know how such devices are deployed.
What you get
Professional TSCM sweeps of your premises and sensitive areas, clear reporting on findings, and practical mitigation advice to keep the space secure.
Capability 08
UAV & ISTAR Systems
Persistent awareness and actionable intelligence: design and delivery of UAV, CCTV and ISTAR systems for government and commercial clients, from site assessment to full technical build.
High-End CCTV & Surveillance System Design Enterprise-grade surveillance from site assessment to technical build.
What it is
Design and delivery of CCTV and surveillance systems, from site assessment through to full technical build, for government and commercial clients.
Why it matters
Most surveillance estates grow piecemeal, leaving blind spots, incompatible systems and footage that fails when it is needed as evidence. Systems designed as a whole by practitioners who understand both the technology and its operational use avoid those failures from day one.
What you get
A complete design and delivery service: site assessment, system architecture, product selection, technical build and commissioning, with the operational requirement driving every choice.
Advanced UAV Situational Awareness Persistent situational awareness in complex environments.
What it is
Deployment of advanced UAV systems to provide persistent situational awareness in complex environments and congested airspace, supporting site security, law enforcement and military applications.
Why it matters
Ground-based coverage always has edges. UAV systems extend awareness beyond them, but only when platform selection, airspace management and tasking are handled by people who understand the operational picture the imagery has to serve.
What you get
Director Covert and Tactical matched to your environment and mission: platform and sensor selection, deployment planning, airspace considerations and integration with your existing command and surveillance arrangements.
Integrated ISTAR Design UAV and fixed surveillance feeds brought into one video management system.
What it is
UAV-enabled intelligence, surveillance, target acquisition and reconnaissance (ISTAR) systems integrated with enterprise video management platforms through our specialist technical delivery partners.
Why it matters
Three separate feeds on three separate screens will not tell an operator where to send the nearest unit. Integration across UAV, CCTV and video management is what makes coverage usable in the minutes that matter.
What you get
An integrated design in which UAV and fixed surveillance feeds arrive in one operational picture, engineered with our specialist technical delivery partners.
Cyber-Secure Network Architecture Government-cleared network design for sensitive deployments.
What it is
The network, CCTV and access control design behind a sensitive surveillance or ISTAR deployment.
Why it matters
A surveillance system is itself a target. If the network behind it is not engineered securely, the capability built to protect you becomes a way in.
What you get
Network and system architecture designed to government security standards, covering segmentation, encryption, access control and the hardening of every connected device.
Wide-Area & Critical Infrastructure Monitoring Proven wide-area CCTV delivery for public areas and infrastructure.
What it is
Wide-area surveillance and monitoring for public areas and critical infrastructure, with proven delivery experience including wide-area CCTV network design across Papua New Guinea.
Why it matters
Public areas and critical infrastructure cannot be monitored one camera at a time. Wide-area designs demand a different discipline: coverage planning, transmission over difficult terrain, resilience, and a control-room picture operators can actually use.
What you get
Wide-area monitoring designs proven in demanding environments, from coverage and transmission planning through to control-room integration and operating procedures.
Operational Integration UAV and CCTV intelligence feeding real-time decisions.
What it is
Bridging tactical and covert operations with UAV-derived and CCTV-derived intelligence for real-time decision support.
Why it matters
Technology, tactics and covert capability are usually bought and run separately. The advantage comes when they work as one system, with intelligence flowing to the people making decisions while those decisions can still change the outcome.
What you get
An operating model that connects your tactical, covert and technical capabilities, so UAV and CCTV intelligence reaches commanders and investigators in time to act on it.
Capability 09
CT STEP Services
Whether you hold the duty for one site or five hundred, the work does not stop at the first plan. Our counter-terrorism specialists take you from the platform's first assessment through to procedures your staff have practised, and back round again each year.
CT STEP Platform A structured digital platform to evidence compliance, premises by premises.
What it is
Our structured digital platform gives Responsible Persons and Designated Senior Individuals a clear, repeatable way to evidence compliance — a four-step guided process (Understand, Evaluate, Plan, Activate) taking you from initial threat understanding through to activating procedures across every premises. Licensing includes a central governance dashboard and annual updates that keep pace with government guidance as it changes. Born from the UK’s response to Martyn’s Law, the platform has been adapted for organisations anywhere in the world.
Why it matters
Most organisations do not know where to start with terrorism preparedness, and commissioning a full external review before you have even understood your own exposure is slow and expensive. A guided, self-led starting point lets you understand your risk and build a first, evidenced plan in-house — most users complete one in about an hour.
What you get
A working account you can start using immediately; a date-stamped, shareable public protection plan; a central governance dashboard giving multi-site organisations a single view of readiness across every location; and annual updates that keep your evidence current as government guidance changes.
Consultancy & Implementation Working alongside Responsible Persons to turn legal duty into practical action.
What it is
We work alongside the Responsible Person and the Designated Senior Individual — the people the duty actually falls on. We scope which of your premises are in and at what tier, review your governance and procedures against the legal tests, and write the invacuation, evacuation and lockdown procedures where you do not have them. Once a year we come back, sample the evidence and report to your board.
Why it matters
Martyn’s Law places its duties on named individuals, not on organisations in the abstract. The people carrying that duty need confidence that their premises are correctly scoped, their procedures are proportionate and their governance would stand scrutiny — before a regulator, or an incident, tests it.
What you get
Practical, premises-specific support from counter-terrorism and protective security specialists: a clear picture of where you stand against the legal tests, a governance framework your board can rely on, procedures your staff can act on, and evidence-backed assurance reporting on an annual cycle.
Advisory, Speaking & Mentorship Ongoing and individual support for the people carrying legal responsibility.
What it is
The duty does not end when a project does. We brief boards and governing bodies so they can see what their premises are actually carrying. We speak on Martyn’s Law and what implementation is really like, at conferences and inside organisations. We mentor Responsible Persons and Designated Senior Individuals one to one, which is a different thing from putting them on a course. Where an organisation wants us on call rather than on a project, we hold a retained advisory arrangement.
Why it matters
A Responsible Person’s duties do not end when a project closes. The role carries personal accountability, and the confidence to discharge it well comes from continuing access to people who have carried comparable responsibility operationally.
What you get
Support shaped to the person as much as the organisation: briefings that give boards genuine oversight, speakers who bring operational reality to sector and leadership events, one-to-one mentoring for duty holders, and a retained relationship with senior practitioners for whenever questions arise.
Training & Exercising A dedicated learning pathway, from practitioner programmes to staff-wide awareness.
What it is
Training matched to what a person is actually responsible for. The Responsible Person Practitioner Programme is implementation training for Standard Tier premises; the Designated Senior Individual Practitioner Programme is governance and leadership training for Enhanced Tier premises. A technical workshop teaches your team to use the platform to evidence and maintain compliance. Exercises, from tabletop through to full operational tests, show whether the plans and the people work — and produce the evidence for your annual assurance. Terrorism Security Awareness Training is eLearning for everyone else on the payroll.
Why it matters
A public protection plan only works if the people expected to act on it know their role. Statutory duty holders need training matched to their tier of responsibility, and every member of staff needs the baseline awareness to recognise suspicious behaviour and respond appropriately.
What you get
A pathway matched to responsibility: practitioner programmes for Standard and Enhanced Tier duty holders, hands-on platform training, exercises that test the plans and generate your assurance evidence, and eLearning you can put in front of every member of staff.
Start the conversation
Every engagement starts with honest diagnosis by a senior practitioner who has held the role you are asking about. Tell us your situation and we will tell you which of these services actually fits it.